Inhalt: Everybody wants more time. While you can't make more hours in the day, you can find more time for the most important things in your life. In this course, Chris Croft introduces 5 simple time management tips to reduce distractions and stay focused on what matters. The first-saying no-is simple in theory, but hard in practice. Chris explains how to reclaim the power of "no" to make room for true priority items. The second step, negotiation, allows you to spend less time on unimportant tasks. The third way is to delegate sometimes, and the fourth is improving systems and processes so that repetitive tasks are quickly and easily managed. Last but not least, Chris explains how to overcome perfectionism and nitpicking. He explains how to apply the five methods to all time-stealers, including meetings, interruptions, and more. In the initial chapters, he'll help you clarify your life and work goals, prioritize to-dos using Eisenhower's matrix of tasks, and answers questions like "Does working longer hours actually get more done?" The worksheets included with the exercise files will help you apply the lessons to your own work and life, and hone your time management skills-one step at a time. Umfang: 01:35:25.00
Inhalt: Bad bosses are everywhere. In every industry, at every level. Dealing with a difficult manager is frustrating and impacts anyone's job performance. This course describes all sixteen different types of bad bosses-and their underlying issues-and gives you a playbook of responses for dealing sanely with these obstacles to your career. Chris Croft provides tips for dealing with abusive, demanding, and incompetent managers, and getting the credit, payment, and respect you deserve. Umfang: 01:19:06.00
Inhalt: Descubre uno a uno, estos preciosos consejos que te ayudarán a tener una vida más feliz y plena. El formador Chris Croft te proporciona técnicas prácticas y sencillas para que encuentres más tiempo para las cosas que te gustan y amplíes tu felicidad diaria. Tenemos más de 50 consejos sobre varios temas, como cuáles son las distintas maneras de vivir la vida, cómo centrarte en la perspectiva general, cómo ser agradecido, cómo saborear la vida, y cómo elegir la vida que llevas, entre otros. Umfang: 03:23:05.00
Inhalt: Em todos os locais de trabalho, você perceberá que é mais difícil trabalhar com alguns colegas do que com outros. Antes de julgar precipitadamente, é prudente verificar se e como você contribui para a situação - afinal, é possível que você seja o problema. Se constatar que o problema não é você, este curso será ainda mais útil. Nele, Chris Croft compartilha métodos para reconhecer as características de alguns dos tipos mais comuns de pessoas difíceis e estratégias para lidar com essas pessoas de uma forma mais efetiva. Chris oferece técnicas para lidar com uma variedade de comportamentos, que incluem a negatividade, agressividade, infantilidade e egoísmo. Além disso, ele explica como superar seus pensamentos negativos e obter o melhor de um chefe difícil. Umfang: 01:46:33
Inhalt: Todos ficamos frustrados quando alguém se aproveita de nós ou reagimos agressivamente quando nos sentimos provocados ou bloqueados. Aprenda a superar essas reações automáticas sendo assertivo. Este curso revela em que consiste a assertividade e como ela difere da agressão. Veremos técnicas específicas que você pode usar para lidar com situações desafiadoras e pessoas difíceis. Umfang: 00:53:43.00
Inhalt: Todos nos frustramos cuando se aprovechan de nosotros o respondemos agresivamente cuando nos sentimos provocados o atrapados. Aprende a evitar estas reacciones siendo asertivo. Este curso te revela qué significa la asertividad y en qué se diferencia de la agresión. En él veremos técnicas específicas que podrás aplicar para responder en situaciones y con personas difíciles. Umfang: 00:54:24.00
Inhalt: En cualquier entorno de trabajo, es probable que tengas compañeros con los que te resulta más difícil trabajar que con otros. Antes de sacar conclusiones, deberías determinar si estás contribuyendo a la situación y cómo (después de todo, es posible que seas tú la persona difícil). Si has determinado que el problema no eres tú, te podemos ayudar. En este curso, Chris Croft te explica varios métodos para reconocer las características de los tipos más comunes de personas difíciles, y te da estrategias para lidiar con ellas. Aprenderás técnicas prácticas para lidiar con comportamientos como la negatividad, la agresión, la inmadurez y el egoísmo. Además, te explica cómo evitar pensar siempre de forma pesimista y qué debes hacer ante un jefe difícil. Umfang: 01:45:59
Inhalt: Are your meetings ineffective? Are you finding that you run out of time without completing the agenda? Do attendees seem dissatisfied or bored? Trainer Chris Croft outlines the top 10 meeting problems and explains how to manage each one. He covers meetings that aren't necessary; noises and other distractions that throw meetings off track; attendees showing up late; disruptive behavior; lack of focus; meetings that take too long; lack of progress; and lack of participation. Plus, get tips for eliminating some of the most common technology issues that occur during virtual meetings. Umfang: 00:53:27.00
Inhalt: Competências de negociação não são importantes apenas para os profissionais de vendas. Com um pouco de prática, qualquer pessoa pode aprender as regras básicas da negociação para conseguir um bom negócio na compra de seu próximo carro ou casa, ou aumentar o sucesso no trabalho com fornecedores, clientes e até mesmo colegas. Neste curso, o mestre em negociação Chris Croft percorre todas as fases de uma negociação, desde a decisão de negociar até o fechamento. Chris discute como planejar sua negociação e calcular sua oferta inicial. Além disso, ele conduz você por uma série de táticas de negociação, demonstra como chegar a uma situação de ganho mútuo por meio do uso da negociação e explica como fechar o negócio. Umfang: 02:12:35
Inhalt: Cost reduction is about making more out of less. By cutting some of its most significant sources of waste and overspending, a company can increase its earnings-all without generating any growth in sales. In this course, instructor Chris Croft conducts a detailed tour of some of the best ways to save. Discover how to identify your most profitable customers (and which ones are actually costing you money). Learn how to cultivate a work environment that energizes employees and boosts their efficiency. Plus, explore techniques for handling costs that are unrelated to people, including how to more effectively manage inventory and spot ways to enhance your IT systems. Umfang: 02:19:30.00
Inhalt: Agendas are the most important thing for an effective meeting, and yet they aren't paid much attention. People aren't trained on creating agendas; they just sort of happen, and often they are done really badly. In this short course, management trainer Chris Croft shows how to build your own agenda and circulate it for ideas and distribution. He explains when to send it, who to send it to, and what factors should be considered in any worthwhile agenda. Umfang: 00:36:03.00
Inhalt: When a customer receives exceptional service, you don't just earn their business-you earn their loyalty. And while every customer is different, the methods for thinking about delight are shared by all. In this course, Chris Croft focuses on these methods, sharing over two dozen practical ways to inspire yourself and your team to generate ideas for delighting your clientele. Regardless of your industry, these tips can help you and your colleagues go beyond the basics and create personalized, meaningful customer service experiences. Umfang: 02:12:31.00
Inhalt: Dans cette formation adaptée du cours original de Chris Croft, abordez la conduite de projet simplifiée. Marc Lecordier vous explique comment mettre en ?uvre efficacement vos projets, quelle que soit leur taille ou leur importance. De la définition du livrable à l'ajustement et au pilotage des délais et budgets, vous passerez par la construction de chemins pour les tâches critiques et flottantes. Vous prendrez en main les outils les plus utilisés dont le diagramme de Gantt. Ainsi, cet outil vous permettra de planifier les tâches et les activités à réaliser, de communiquer avec vos clients et vos équipes, ainsi que d'évaluer les délais. Les budgets seront alors mieux maîtrisés et vous livrerez des projets de bonne qualité. Umfang: 01:15:41.00
Inhalt: Le diagramme de Gantt est l'outil de référence si vous voulez planifier ou contrôler les ressources d'un projet. Dans cette formation de Jean-Marc Pairraud, vous aborderez les notions nécessaires à l'élaboration d'un diagramme de Gantt, à partir de Microsoft Project 2016. Vous étudierez en détail ses utilités dans la gestion de projet, de petite ou de grande envergure. Ainsi, cette formation s'adresse aux chefs ou aux gestionnaires de projet et aux différents acteurs liés à cet environnement. À l'issue de la formation, vous serez en mesure de construire et d'utiliser les diagrammes de Gantt comme des outils polyvalents. Umfang: 01:27:37.00
Inhalt: Lorsque nous vivons des changements ou lorsque nous interagissons avec des personnes difficiles, nous devons parfois nous soumettre ou nous rebeller. Dans un contexte professionnel, il est important de faire preuve d'assertivité. Faire preuve d'assertivité n'est pas naturel et donc, la démarche est très difficile. Dans cette formation adaptée du cours original de Chris Croft, Marc Lecordier vous explique comment vous exprimer et défendre vos droits tout en respectant ceux des autres. Il vous apprend à gérer vos émotions et vous aide à comprendre que les comportements que vous mettez en ?uvre ont des conséquences. Étudiez plusieurs techniques ainsi qu'un processus en quatre étapes que vous pourrez utiliser au quotidien pour adopter efficacement l'assertivité. Umfang: 01:05:41.00
Inhalt: Did you know that if you save just one hour per week, you could gain a whole week of uninterrupted time each year? That's the power of time management. This course will help you reclaim those hours by managing your time more efficiently and increasing your professional and personal productivity. Author Chris Croft explores how to establish a productive environment by establishing systemic approaches for repeating tasks, reducing inefficiency, organizing your work area, and using an effective system to reduce filing. He also discusses how to best create and manage to-do lists, organize the constant influx of information, leverage software to improve efficiency, and manage email. The most efficient people use technology and established systems of organization to manage their tasks and maximize their time. This course shows how to put these time management techniques to work for you. Umfang: 01:58:21.00
Inhalt: Find your dream job. This course is for people who want to be excited to go into work each day. It's designed to teach practical skills to write an eye-catching resume and excel in a job interview. But it also encourages you to take the time to decide what job will truly make you happy and enhance your talents. Instructor Chris Croft has been teaching interview and presentation skills to companies for over 20 years. He helps you write a fantastic resume, prepare for an interview, answer tough questions, give a presentation, and follow up afterward. He offers concrete details, such as what to wear and what to say, and provides real-life interview and resume examples (some humorous, some not) along with practical tools you can use in your job search right away. This course was created by Chris Croft. We are pleased to offer this training in our library. Umfang: 01:57:29.00
Inhalt: O objetivo da gestão é fazer melhorias, não só nos produtos e serviços, mas também no processo todo. O difícil é saber o que precisa melhorar e, depois, se as intervenções realizadas tiveram um impacto positivo. Este curso fornece uma visão geral das ferramentas básicas usadas na melhoria de processos, como o controle estatístico de processos, e como usar essas ferramentas para melhorar os três aspectos mais críticos do processo de negócios: tempo, qualidade e custo. Chris Croft extrai as melhores práticas das abordagens para melhoria de processos, como a Mentalidade Enxuta e o Seis Sigma, combinando-as em lições que ajudarão você a observar a essência do seu negócio, avaliá-la e aprimorá-la. Umfang: 01:34:04.00
Inhalt: El objetivo de la gestión es efectuar mejoras, no solo en los productos y servicios, sino en procesos completos. Lo difícil es identificar qué hay que mejorar y conseguir que tus intervenciones impliquen un cambio positivo. Este curso te ofrece una visión general de las herramientas básicas que se utilizan para la optimización de procesos (como el control de los procesos estadísticos), y cómo aplicarlas para obtener beneficios en los tres aspectos críticos de tu negocio: el tiempo, la calidad y el costo. Chris Croft te explica las mejores prácticas de varios planteamientos, como la gestión de proyectos Lean y Seis Sigma, combinadas en lecciones con las que aprenderás a conocer a tu empresa, medir el rendimiento y optimizarlo. Umfang: 01:33:48.00
Inhalt: Descubra as qualidades das equipes eficazes e a função que você, como membro, desempenha na criação de uma equipe efetiva. Além da importância de conhecer seus próprios pontos fortes e fracos, o instrutor de gestão Chris Croft enfatiza a importância de cumprir as expectativas, ouvir outros membros da equipe, comunicar-se claramente, desempenhar mais de um papel e ser solidário. Umfang: 01:12:45.00
Inhalt: Ao equilibrar as restrições triplas na gestão de projetos (custo/qualidade/tempo) e tentar realizar algo novo, certamente haverá problemas. No curso, o instrutor em gestão de projetos, Chris Croft, ensina a resolver os problemas mais comuns que surgem quando se trabalha com projetos. Ao dividir esses problemas em 4 categorias principais - problemas pessoais, problemas de qualidade, problemas de custo e problemas de tempo - Chris oferece conselhos e técnicas úteis sobre como lidar com eles. Umfang: 01:01:54.00
Inhalt: En este curso de gestión de proyectos, concretamos los problemas más comunes que ocurren en el desarrollo de proyectos, los provocados por las personas, los tiempos de entrega y los costes. Los factores más importantes que provocan el descontento de nuestro cliente y requieren habitualmente de un sobreesfuerzo para llevarlos a cabo. Analizamos varias de las causas que los ocasionan y se estudian distintas soluciones para solventarlos pero, lo más importante, se introducen hábitos para prevenirlos. Umfang: 00:55:11.00
Inhalt: Ziel des Managements ist es, Dinge besser zu machen, nicht nur Produkte und Dienstleistungen, sondern auch die dazugehörigen Prozesse. Die Schwierigkeit liegt darin zu verstehen, was verbessert werden muss und ob die Verbesserung zu einer positiven Veränderung geführt hat. In diesem Kurs erhalten Sie einen Überblick über die gängigen Werkzeuge der Prozessverbesserung, zum Beispiel SPC (Statistical Process Control - statistische Prozesssteuerung), und Sie erfahren, wie Sie mithilfe dieser Werkzeuge die drei wichtigsten Aspekte Ihres Unternehmensprozesses optimieren, nämlich Zeit, Qualität und Kosten. Chris Croft nimmt die besten Methoden aus Systemen zur Prozessverbesserung wie Lean und Six Sigma und setzt sie in Lerneinheiten zusammen, die Ihnen helfen werden, das, was den Kern Ihres Geschäfts ausmacht, zu messen und zu verbessern. (Übersetzung des Kurses aus dem Englischen: Sabine Lambrich) Umfang: 01:33:18.00
Inhalt: Os hábitos foram identificados como o segredo para o sucesso no longo prazo. Faça uma pequena pausa para conhecer um novo hábito de sucesso. Junte-se ao experiente e perspicaz instrutor Chris Croft durante esta jornada em que ele oferece dicas valiosas e práticas para o sucesso. Ele aborda tópicos como a relação entre sucesso, dinheiro e felicidade, inteligência emocional, definição de objetivos, organização, propósito de vida e criatividade. Umfang: 03:18:45
Inhalt: Workplace change is hard. In this course, Chris Croft explains why we struggle with change, and shares many practical techniques that can help you manage-and even thrive-in a world of constant change. Chris begins the course with general overview of change, explaining why most of us dislike it and how to prepare for the changes you'll inevitably encounter throughout your life. Next, he outlines five common types of workplace change-restructuring, layoffs, new initiatives, starting a new role in a team, and getting off to a good start with a new boss-and provides strategies for dealing with each. Even as he addresses particular types of workplace change, Chris shares helpful techniques that could easily apply to other changes in your life. Umfang: 02:02:38.00
Inhalt: Get a new happiness tip to help you live a happier life. Coach Chris Croft provides practical, actionable techniques for finding more time for the things you love and maximizing your day-to-day happiness. He's released over 50 tips, on topics such as understanding your options, focusing on the bigger picture, being grateful, savoring experiences, choosing how you spend your time, and more! Umfang: 03:31:37.00
Inhalt: As a manager, you have the power to make or break your employees' experience at work. This course was designed to show you how to sharpen your leadership skills, define a vision for your team, and ultimately transcend from a manager to an inspirational leader. Instructor Chris Croft has spent 20+ years teaching leadership skills to professionals of all stripes. Here, he draws from his experiences as he shares over two dozen practical steps you can take to inspire and motivate your team. Get practical strategies for delegating and motivating, communication, dealing with difficult people, and planning the future of your business. Along the way, Chris shares examples from multiple industries that illustrate how these concepts function in the real world. Umfang: 03:02:22
Inhalt: Get practical leadership skills you can use every day. This course provides leaders and managers of all levels with an introduction to the basic skills they need to lead their teams to success. Based on theories instructor Chris Croft has acquired over 20 years of teaching, it explores the qualities of a great leader, theories of motivation, leadership styles, and core proficiencies like connecting with your team and effectively delegating work. In closing, Chris provides an optional pledge, which can help you commit to being a better boss. Umfang: 02:30:48.00
Inhalt: What is a Gantt chart? A Gantt chart is an incredibly helpful way to illustrate the critical deadlines associated with any project-connecting start and end dates of individual tasks and their interdependencies. In this course, project management trainer and Gantt chart aficionado Chris Croft explains how to create and use a Gantt chart for a variety of purposes, using different Gantt chart software. Learn how to create Gantt charts to communicate with customers, plan resources, monitor progress for one or multiple projects, assess risk, predict spend, and decide whether or not you can speed up your project. Chris also discusses the most common problems and provides tips to help you avoid mistakes. Umfang: 00:59:59.00
Inhalt: We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people. Umfang: 00:54:21.00
Inhalt: Le management vise à apporter des améliorations, non seulement aux produits et aux services, mais aussi aux processus. Vous devez d'abord identifier les points perfectibles, puis déterminer si vos interventions ont des effets positifs. Dans cette formation, Chris Croft vous présente les outils élémentaires requis tels que le contrôle statistique de processus. Il vous explique également comment vous en servir pour optimiser les trois facteurs clés de tout processus, à savoir le temps, la qualité et le coût. Vous découvrirez un condensé des meilleures pratiques des approches spécialisées telles que Lean et Six Sigma, ainsi que des conseils qui vous aideront à sonder et à mesurer votre c?ur de métier pour faire toujours mieux. Umfang: 01:33:52.00
Inhalt: What's the secret of successful and happy people? While there's no magic formula, there are small steps you can take to appreciably increase your satisfaction and odds of success-at work and in life. Join coach Chris Croft as he introduces his top tips for life mastery. Learn how goals help you build the life you want, how reducing what's not important leaves time and energy for what is, how to beat procrastination and eliminate stress, how to maintain a positive attitude through good times and bad, how to become more assertive, and how to build a network of friends and colleagues. Chris also offers some advice on making the lessons stick. The good life is within everyone's grasp; use these tips to achieve health, happiness, and success. Umfang: 02:49:04.00
Inhalt: Learn the top tips to being a great manager. Chris Croft has been conducting leadership training for the last 20 years and in this course provides quick tips on the most essential skills for managers, covering everything from assertiveness and time management to sales and presentation skills. Each video is two minutes or less-short enough to fit into any manager's day. Take the entire course from start to finish or dive straight into the topic you need the most: negotiating purchases and sales, keeping your team motivated and engaged, delivering projects on time and on budget, effectively managing your time, giving great presentations, or becoming a respected leader in your organization or industry. Each tip is designed to help you become a better manager, one simple step at a time.. Umfang: 02:04:47.00
Inhalt: Depending on how it is run, a meeting can stall productivity or foster the creation of imaginative solutions. In this course, learn how to make your meetings count. Follow Chris Croft as he provides a practical, step-by-step guide to setting up and facilitating meetings, diving into a variety of topics ranging from choosing your meeting format-online or in-person-to using visual aids. He also explains how to grapple with common meeting problems, such as dealing with latecomers and managing conflicts, and helps you create ground rules to prevent problems from occurring. Chris wraps up the course by addressing the specifics of virtual meetings. As remote work continues to become more common, learn how to get the most out of the technology at your disposal and encourage full participation when all of your attendees aren't in the same room. Umfang: 01:39:07.00
Inhalt: Are your projects competing for resources? Resource management is an area that's little understood, but it's one of the biggest reasons why projects run late, which is a huge cause of stress and chaos in organizations. This course is for program managers and project managers who are managing more than one project (which is most of them!). Learn exactly what a resource is, how to prioritize projects based on resource availability, and how to get the people you want to work on your projects. Find out how to construct a resource plan that ensures no resource is overcommitted or underutilized, identifies bottlenecks and scarcities, and handles interdependencies in the "cube" of resources, projects, and time. Plus, discover how to handle changes to the program, and build self-organizing teams to simplify program management and motivate team members. Umfang: 01:36:34.00
Inhalt: Giving a talk can be a career-defining moment. Somebody in the audience might offer you a job or submit your next big sales order. The key to a great presentation is confidence. Learn the difference between simply giving (and surviving) a presentation and delivering a confident and engaging talk your audience will love. In this training course, Chris Croft gives you a series of tips and tricks, emphasizing practical techniques you can use before and during a presentation to maximize its effectiveness. Learn how to calm your pre-talk nerves, practice proper body language, write effective openers, manage the time you're allotted, and close strong. Plus, find out how to get more out of PowerPoint and engage your audience by asking the right questions. Umfang: 01:50:05.00
Inhalt: Remote teams are here to stay, but how do we successfully manage and motivate individuals and teams who we rarely see? How do we keep enough control while still giving them enough freedom to enjoy their work and perform at their best? In this groundbreaking course, thought leader Chris Croft looks at how to optimize the level of involvement in planning and the level of freedom in the implementation-and how to combine these two. Chris goes through the matrix of management options and covers several methods for choosing the best management style for you and your team. He looks at how traditional ideas of motivation can be adapted to the new remote environment, with practical ideas for maximizing the motivation of remote individuals and teams. Finally, he offers some thoughts on how different personality types react to working remotely and how you can help them to make the best of the situation. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 02:41:10
Inhalt: Negotiation skills aren't just important for the sales professionals among us. With a little practice, anyone can learn the simple rules of negotiation to get a great deal on a new car or house, or achieve greater success at work by getting better deals with suppliers, customers, and even colleagues. In this course, master negotiator Chris Croft walks through all the phases of a negotiation, from deciding to negotiate to closing. Chris discusses how to plan your negotiation and calculate your opening offer. Plus, he takes you through a series of specific negotiation tactics, demonstrates how to come to a win-win situation through the use of trading, and goes into how to close the deal. Umfang: 02:12:44.00
Inhalt: Psychological games players-those who actively seek to undermine, sabotage, and manipulate others-can be found in nearly every workplace and social gathering. This course was designed to help you spot these individuals and keep their mind games from getting under your skin. Instructor Chris Croft delves into the theory of why people play games, how these games work, and how to recognize when someone is playing one with you. He then covers the 20 most common games people play, demystifying manipulative techniques like "only joking" and "only trying to help." To wrap up, he shares six practical techniques for disarming games players and regaining your control over difficult situations. Tune in to equip yourself with tools and techniques for dealing with this challenging personality type. Umfang: 02:06:00
Inhalt: Determining what you want for yourself, both professionally and personally, is an ongoing challenge. This course was designed to help you find your way. Instructor Chris Croft provides a roadmap for anyone trying to solve the interrelated challenges of career and life planning. Chris shares tips for figuring out your ideal career, discussing work-life balance, the pros and cons of being self-employed and starting your own business, and the choice between taking risky jobs and settling for safe jobs that don't excite you. Then, he covers how to find your ideal job by narrowing down both the type of job and the subject area. Chris also addresses finding your life purpose-the sweet spot where you ideally do something you are good at and enjoy. This course is aimed at people who are starting out in life, those who are unhappy with where they are, and those who want to think longer term about where their life is going. Umfang: 03:06:29
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