Inhalt: Learn the top tips to being a great manager. Chris Croft has been conducting leadership training for the last 20 years and in this course provides quick tips on the most essential skills for managers, covering everything from assertiveness and time management to sales and presentation skills. Each video is two minutes or less-short enough to fit into any manager's day. Take the entire course from start to finish or dive straight into the topic you need the most: negotiating purchases and sales, keeping your team motivated and engaged, delivering projects on time and on budget, effectively managing your time, giving great presentations, or becoming a respected leader in your organization or industry. Each tip is designed to help you become a better manager, one simple step at a time.. Umfang: 02:04:47.00
Inhalt: Depending on how it is run, a meeting can stall productivity or foster the creation of imaginative solutions. In this course, learn how to make your meetings count. Follow Chris Croft as he provides a practical, step-by-step guide to setting up and facilitating meetings, diving into a variety of topics ranging from choosing your meeting format-online or in-person-to using visual aids. He also explains how to grapple with common meeting problems, such as dealing with latecomers and managing conflicts, and helps you create ground rules to prevent problems from occurring. Chris wraps up the course by addressing the specifics of virtual meetings. As remote work continues to become more common, learn how to get the most out of the technology at your disposal and encourage full participation when all of your attendees aren't in the same room. Umfang: 01:39:07.00
Inhalt: Are your projects competing for resources? Resource management is an area that's little understood, but it's one of the biggest reasons why projects run late, which is a huge cause of stress and chaos in organizations. This course is for program managers and project managers who are managing more than one project (which is most of them!). Learn exactly what a resource is, how to prioritize projects based on resource availability, and how to get the people you want to work on your projects. Find out how to construct a resource plan that ensures no resource is overcommitted or underutilized, identifies bottlenecks and scarcities, and handles interdependencies in the "cube" of resources, projects, and time. Plus, discover how to handle changes to the program, and build self-organizing teams to simplify program management and motivate team members. Umfang: 01:36:34.00
Inhalt: Giving a talk can be a career-defining moment. Somebody in the audience might offer you a job or submit your next big sales order. The key to a great presentation is confidence. Learn the difference between simply giving (and surviving) a presentation and delivering a confident and engaging talk your audience will love. In this training course, Chris Croft gives you a series of tips and tricks, emphasizing practical techniques you can use before and during a presentation to maximize its effectiveness. Learn how to calm your pre-talk nerves, practice proper body language, write effective openers, manage the time you're allotted, and close strong. Plus, find out how to get more out of PowerPoint and engage your audience by asking the right questions. Umfang: 01:50:05.00
Inhalt: Remote teams are here to stay, but how do we successfully manage and motivate individuals and teams who we rarely see? How do we keep enough control while still giving them enough freedom to enjoy their work and perform at their best? In this groundbreaking course, thought leader Chris Croft looks at how to optimize the level of involvement in planning and the level of freedom in the implementation-and how to combine these two. Chris goes through the matrix of management options and covers several methods for choosing the best management style for you and your team. He looks at how traditional ideas of motivation can be adapted to the new remote environment, with practical ideas for maximizing the motivation of remote individuals and teams. Finally, he offers some thoughts on how different personality types react to working remotely and how you can help them to make the best of the situation. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 02:41:10
Inhalt: Negotiation skills aren't just important for the sales professionals among us. With a little practice, anyone can learn the simple rules of negotiation to get a great deal on a new car or house, or achieve greater success at work by getting better deals with suppliers, customers, and even colleagues. In this course, master negotiator Chris Croft walks through all the phases of a negotiation, from deciding to negotiate to closing. Chris discusses how to plan your negotiation and calculate your opening offer. Plus, he takes you through a series of specific negotiation tactics, demonstrates how to come to a win-win situation through the use of trading, and goes into how to close the deal. Umfang: 02:12:44.00
Inhalt: Psychological games players-those who actively seek to undermine, sabotage, and manipulate others-can be found in nearly every workplace and social gathering. This course was designed to help you spot these individuals and keep their mind games from getting under your skin. Instructor Chris Croft delves into the theory of why people play games, how these games work, and how to recognize when someone is playing one with you. He then covers the 20 most common games people play, demystifying manipulative techniques like "only joking" and "only trying to help." To wrap up, he shares six practical techniques for disarming games players and regaining your control over difficult situations. Tune in to equip yourself with tools and techniques for dealing with this challenging personality type. Umfang: 02:06:00
Inhalt: Determining what you want for yourself, both professionally and personally, is an ongoing challenge. This course was designed to help you find your way. Instructor Chris Croft provides a roadmap for anyone trying to solve the interrelated challenges of career and life planning. Chris shares tips for figuring out your ideal career, discussing work-life balance, the pros and cons of being self-employed and starting your own business, and the choice between taking risky jobs and settling for safe jobs that don't excite you. Then, he covers how to find your ideal job by narrowing down both the type of job and the subject area. Chris also addresses finding your life purpose-the sweet spot where you ideally do something you are good at and enjoy. This course is aimed at people who are starting out in life, those who are unhappy with where they are, and those who want to think longer term about where their life is going. Umfang: 03:06:29
Inhalt: Influencing is happening in every meeting you have. Other people are influencing you, and you are influencing them. It's a vital life skill. In this course, instructor Chris Croft brings an engineer's mind to the subject. Chris presents a six-step process that you can follow in any influencing situation, with techniques that you can use at each stage, depending on the type of person you would like to influence. He explains how you can use this process to prepare for meetings and get the best from every relationship, whether at work or at home, with customers, bosses, suppliers, friends, or relatives. Chris goes over the ethics of influencing, as well. Understanding the psychology of influencing helps you to build better relationships and get better outcomes with everyone you meet. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 02:50:24
Inhalt: You can't solve a problem unless you can get to the cause-and sometimes there's more than one. In this course, learn techniques for identifying the root cause of a problem, generating options, and selecting the best solution. Chris Croft takes you through several methods for identifying what's actually causing a problem, including looking at the whole system when a problem is actually a symptom of a larger issue. He also explains how to generate potential solutions using mind maps and decision trees, how to boost your creativity to help you come up with more insightful options, and how to use both logic and your intuition to select the right solution to your problem. Umfang: 01:32:50.00
Inhalt: The objective of management is to make improvements-not only to products and services but also to entire processes. The difficult thing is to know what needs improving, and then whether your interventions have made a positive difference. This course provides an overview of the basic tools used for process improvement, such as statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. Chris Croft distills the best practices from process improvement frameworks such as Lean and Six Sigma, and combines them into lessons that will help take the core of what your business does, measure it, and do it better. Umfang: 01:18:44.00
Inhalt: Almost everything you do in the workplace is a project, from the smallest task to the largest endeavor. All of this work can benefit from some basic project management skills. Once mastered, you will be able to transfer this valuable skillset to any project, of any size, in any industry. In this course, management trainer Chris Croft outlines the twelve steps to managing projects without creating a lot of extra overhead, and shows how to use traditional project management tools-such as Gantt charts and network diagrams-to help you succeed. Learn how to plan a project, manage resources, monitor progress, and deliver your project on time and on budget. Umfang: 01:44:43.00
Inhalt: When you're balancing the triple constraints of project management (cost/quality/time) and trying to accomplish something new, problems are bound to crop up. In the course, project management trainer Chris Croft shows how to solve the most common problems that arise when working on projects. By breaking these issues into 4 major categories-people problems, quality problems, cost problems, and time problems-he provides helpful advice and techniques for how to handle them. Umfang: 01:05:12.00
Inhalt: Lorsque vous essayez de faire quelque chose de nouveau, vous devez souvent tenir compte des contraintes de la gestion de projet. Face à cette situation, il est inévitable que vous soyez confronté à des complications. Dans cette formation, Chris Croft, formateur en gestion de projet, vous explique comment résoudre les difficultés de projet les plus fréquentes. Pour cela, il vous donne des conseils et des techniques utiles afin de gérer les quatre principaux types de problèmes de projet notamment liés aux personnes, à la qualité, au coût et au délai. Umfang: 01:02:54.00
Inhalt: Dependendo da forma como for conduzida, uma reunião pode prejudicar a produtividade ou estimular a elaboração de soluções criativas. Neste curso, saiba como fazer suas reuniões valerem a pena. Acompanhe Chris Croft em um guia prático passo a passo para organizar e facilitar reuniões, explorando uma grande diversidade de assuntos, desde a escolha do formato da reunião - virtual ou presencial - até a utilização de recursos visuais. O apresentador também explica como enfrentar problemas comuns nas reuniões - por exemplo, como gerenciar conflitos e lidar com quem chega atrasado - e ajuda você a criar regras básicas para evitar o aparecimento de problemas. Chris finaliza o curso abordando as especificidades das reuniões virtuais. Com o trabalho à distância se tornando cada vez mais comum, saiba como aproveitar ao máximo a tecnologia disponível e incentivar a participação integral quando todos os participantes não estiverem na mesma sala. Umfang: 01:36:06.00
Inhalt: Sales is ultimately about helping other people determine what they want. By understanding how to do this-as well as how to navigate the overall sales process-you'll be better positioned to close deals. In this course, instructor Chris Croft shares key techniques and practices for being an effective salesperson. Chris explores the keys to building rapport, understanding a client's needs, and prescribing a solution. He also discusses how to handle objections, explores methods for closing a sale, and takes a look at efficiency and metrics. Umfang: 01:49:47.00
Inhalt: Habits have been identified as the key to success over the long term. Take a short break for learning and learn a new success habit. Join experienced and insightful instructor Chris Croft as he delivers valuable and practical success tips. He covers topics such as the relationship between success, money, and happiness; emotional intelligence; goal setting; organization; purpose; and creativity. Umfang: 03:18:52.00
Inhalt: Whatever job you do, it's likely you work in a team. Your performance will depend on your ability to work successfully with other people. Learn the qualities of effective teams and the role you, as a team member, play in creating a healthy, productive team in this course taught by management trainer Chris Croft. In addition to the importance of knowing your own strengths and weaknesses, Chris emphasizes the significance of delivering what is expected of you, listening to other team members, communicating clearly, playing more than one role, and being supportive. The training is jam-packed with practical ideas to become a great team player and help you and your organization become more successful. Umfang: 01:25:14.00
Inhalt: Vous ne pouvez pas résoudre un problème sans en trouver la cause. Il arrive d'ailleurs parfois qu'il y ait plus d'une cause. Dans cette formation, vous apprendrez à identifier la cause principale d'un problème, à trouver des options et à choisir la meilleure solution. Chris Croft vous présentera plusieurs méthodes pour identifier ce qui est réellement à l'origine d'un problème, notamment en étudiant l'ensemble du système quand un problème est en fait un symptôme d'un problème plus important. Il vous expliquera également comment trouver des solutions potentielles à l'aide de cartes mentales et d'arbres de décision, comment booster votre créativité pour trouver des options plus pertinentes et comment utiliser votre logique et votre intuition pour choisir la meilleure solution pour votre problème. Umfang: 01:28:50
Inhalt: Você não pode resolver um problema se não chegar à sua causa - e às vezes há mais de uma. Neste curso, conheça técnicas para identificar a causa-raiz de problemas, gerar opções e selecionar a melhor solução. Chris Croft apresenta vários métodos para identificar o que está causando o problema, incluindo a análise sistêmica quando um problema é na verdade um sintoma de outro maior. Ele também explica como gerar soluções usando mapas mentais e árvores de decisão, como impulsionar sua criatividade para encontrar opções mais criteriosas e como usar a lógica e a intuição para selecionar a solução certa para o problema. Umfang: 01:32:38
Inhalt: Approach project management from a new perspective: by exploring what not to do. Using real-world examples, real-world-experienced instructor Chris Croft introduces the 10 most common mistakes project managers make and explains how to avoid them. The course delivers practical advice on how to make an effective Gantt chart, reschedule tasks without affecting project timing, and communicate with bosses and clients. Plus, explore the Association for Project Management (APM) and 12-step methodologies and important project management qualifications. Umfang: 02:11:36.00
Inhalt: Descubre las cualidades de los equipos efectivos y cómo contribuir a que el tuyo sea uno. Además de la importancia de conocer tus puntos fuertes y débiles, el formador sobre gestión Chris Croft recalca la importancia de cumplir las expectativas, escuchar a los demás miembros del equipo, comunicarte claramente, jugar más de un solo papel y ser servicial. Umfang: 01:15:38.00
Inhalt: Dans tous les environnements de travail, vous pouvez trouver que certains de vos collègues sont plus difficiles que d'autres. Avant de les juger, vous devez déterminer si vous contribuez à la situation, et de quelle manière (après tout, il est tout à fait possible que vous soyez la cause du problème). Dans cette formation, Chris Croft vous présente des méthodes pour reconnaître les caractéristiques des types les plus courants de personnes difficiles et vous donne des stratégies pour gérer plus efficacement ces personnes. Il vous fournit des techniques pratiques pour faire face à divers comportements, comme la négativité, l'agression, la puérilité et l'égoïsme. Puis, il vous explique comment surmonter votre propre négativité et gérer au mieux un chef difficile. Umfang: 01:39:27
Inhalt: Quelle que soit notre fonction ou notre niveau de responsabilité, nous sommes amenés à gérer des projets et des missions nécessitant un travail en équipe. Nous sommes tous capables de travailler ensemble et chacun peut se révéler être un membre efficace. Dans cette formation adaptée du cours original de Chris Croft, découvrez les techniques et les pistes de réflexion visant à assurer une bonne cohésion entre collaborateurs. Votre formateur Marc Lecordier vous donne les clés de la réussite pour développer et renforcer le travail en équipe. Le succès dépendra toujours de la capacité de chacun à travailler efficacement avec d'autres personnes. Umfang: 01:12:12.00
Inhalt: Negotiation theory is all very well, but how can you apply it in real situations? Which tactics should you use when? In this comprehensive course, instructor Chris Croft outlines the negotiating process and applies it to real-life negotiation situations, talking you through exactly what you should do in order to get the best possible outcome. Often these situations are about much more than money-they are about finding a win-win outcome that covers all of the tradeables. You can use this comprehensive course as a reference library, so that you can refer directly to the section relevant to your current situation. Note: This course was created by Chris Croft. We are pleased to host this training in our library. Umfang: 03:25:34
Inhalt: In every workplace, you're likely to perceive some colleagues are being more difficult to work with than others. Before you rush to judgment, you should determine if and how you might be contributing to the situation. (After all, it's entirely possible that you're the problem.) If you've determined that the problem isn't you, then this course can help. In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss. Umfang: 01:46:37.00
A giant in the genre of twentieth-century motivational literature, Dr. Delmer Eugene Croft provides practical steps to perfect one's personality and attitude in Supreme Personality. Reminding readers to rediscover joy in the simple things in life, Croft provides a series of short lessons and tips designed to be studied and implemented one step at a time over a series of weeks or months. Millions of readers have benefited from the volumes in Croft's renowned Supreme series, and Supreme Personality is a great place to start.
Inhalt: Als Bethanys prominenter Geliebter erstochen wird, muss sie ihren Schmerz vor allen verbergen: vor ihrem Ehemann, ihren Kollegen, der Öffentlichkeit. Aber eine Person kennt ihr Geheimnis, und sie wird Bethany büßen lassen. Für den Ehebruch - und für einen Mord, den sie nicht begangen hat. Das Netz um Bethany zieht sich immer enger zu. Ihr Stalker nimmt ihr alles: ihre Passwörter, ihre Fotos, ihr Zuhause. Bethany bleibt nur ein Ausweg, um dem zu entkommen: Sie muss den wahren Mörder stellen. Schlagworte:FF Kriminalromane und Mystery Umfang: 352 S. ISBN: 978-3-95967-767-7
Inhalt: Fünf Jahre sind vergangen - fünf Worte zerstören ihre Welt. Mia Hamilton hat es nach dem Suizid ihres Ehemannes Zach endlich geschafft, die Vergangenheit ruhen zu lassen. Doch plötzlich tritt die mysteriöse, psychisch labile Alison in ihr Leben - sie wirft neue Fragen über die tatsächlichen Geschehnisse jener schicksalhaften Nacht auf, denn sie ist sich sicher: Zach hat sich nicht umgebracht. Mia stellt eigene Nachforschungen an, aber kann sie Alison vertrauen, oder schwebt sie nun selbst in Gefahr? Der neue Thriller der britischen Bestseller-Autorin - unvorhersehbar und spannend bis zur letzten Seite. Umfang: 412 S. ISBN: 978-3-8412-2560-3
Inhalt: Getting the sale is not the end of the sales process. Upselling, return business, network referrals, and so much more can be achieved when a salesperson continues to add value and develop a relationship after that first deal is closed. In this course, sales professional and prospecting coach Miles Croft helps you learn to continue relationship selling with all your existing customers, as well as recover from mistakes in delivery, whether they were your fault or not. Miles explains how account managers and other salespeople can develop connections with their prospects and customers after the initial sale has been made, to continue selling and expand your network even further. He presents a clear walk-through analysis of buying the perfect gifts, never letting a relationship "go rotten," recovering from mistakes, and much more. Note: This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 00:36:12
Inhalt: Cold calling is a powerful way to generate sales and leads. However, picking up the phone to sell to a stranger can be daunting. Using this course, you can learn how to do cold calling the right way. Sales professional and prospecting coach Miles Croft offers practical tips and tricks to identify what is truly important to your lead, stay motivated and track your targets, structure a call, overcome rejection or objections, and get the most out of technology. The lessons are tailored to be practical, easy, and fun, so you'll be ready to get started right away testing out your new skills. No more fear of picking up the phone, or wondering why leads aren't buying. After this course, you will look forward to calling new customers-and get the satisfaction of hearing a "yes." This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 01:26:52.00
Inhalt: Cold calling is one of the best tools available for lead generation. But the process is plagued with hard-to-overcome objections that can cause even the best salespeople to fail. Here sales professional and prospecting coach Miles Croft identifies the eight most common cold call objections-which may have seemed impossible surmount in the past. However, this course has been specifically designed to help you both anticipate and successfully overcome these concerns and smash your sales targets. The lessons are tailored to be practical, easy, and fun, so you'll be ready to put your newly honed skills into action right away. After this course, you'll feel confident in knowing that you can comfortably overcome anything your prospects throw at you-resulting in a clear increase in cold calling success. This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 00:51:01
Inhalt: Getting the attention of sales prospects you have no existing relationship with is difficult, particularly over email. If we can't reach our prospects in-person or over the phone, how can we begin to build a relationship and start them on our sales journey? While email bypasses gatekeepers, reaches prospects wherever they are, and is readily available, it's often misused, squandering valuable opportunities. In this course, sales professional and prospecting coach Miles Croft helps you compile cold prospecting emails to send directly to individuals you wish to sell to today. This course is not focused on mass email marketing campaigns but on targeting your most wanted prospects and maximizing the chances of success. Join Miles as he explains how he writes and sends highly-effective cold emails using proven psychological techniques. He provides clear, step-by-step guidance on both catching the prospect's attention and enticing them into undertaking your chosen next action. This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 01:13:39
Inhalt: When it comes to cold prospecting, speaking to business leaders directly is often seen as a scary prospect by new and experienced salespeople alike. This fear is, however, unwarranted; business leaders have ultimate decision-making power, and therefore will be involved in the buying process at some point. In this course, sales professional and prospecting coach Miles Croft explains how he successfully approaches business leaders on all levels, as well as what he has experienced to be the most common pitfalls that result in lost sales. Each lesson is straightforward, practical, and can be used in the real world right now. After completing this course, you'll have the tools you need to confidently call the managing directors, CEOs, and department heads of the world-and your sales processes will become more streamlined as you sell directly to the top. Umfang: 00:32:07
Inhalt: For sales roles in particular, time management is a fundamental requirement and a powerful enhancement to your potential performance and success. However, looming deadlines, demanding customers, and ever-growing targets can make time management a very difficult skill to master. In this course, sales professional and prospecting coach Miles Croft explains how he streamlines tasks and workflows and makes the most of his time to increase sales, hit targets, and decrease stress. Miles explains the concept of a sales clock and provides clear, step-by-step guidance on how to increase efficiency by planning ahead, becoming streamlined, and making the best use of available technology. Note: This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 00:43:47
Inhalt: Mental well-being is a subject not often addressed within the sales profession, but ignoring it can be detrimental to both your health and your sales performance. Salespeople want to appear strong, confident, and in total control of their lives, businesses, and selling abilities. However, without resilience to rejection, anxiety and burnout can take hold of your mental state and significantly damage your focus, assertiveness, and overall performance. Sales professional and prospecting coach Miles Croft has both experienced and closely studied well-being issues within the sales profession and explains how he and so many other salespeople have overcome the issues related to mental well-being to stay motivated through the tough times. This course is practical, actionable, and is segmented so it can be watched at any time you feel in need. This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 00:46:19
Inhalt: Social media illuminates the people and experiences that connect you and your ideal customers. Business leaders who might have once seemed out of reach are now only a few clicks away. In this course, sales professional and prospecting coach Miles Croft shows how to leverage this power to connect with new prospects, explaining how to build a social selling strategy that helps you increase connections and sales opportunities. Miles steps through how to analyze your product to determine who your ideal customers are, and then review your own network, LinkedIn, and other platforms and websites to find prospects. He explains how to analyze your targets and zero in on commonalities between you and your potential customers. Plus, Miles covers options for approaching your targets, including how to build rapport using your connections. Umfang: 00:47:36
Inhalt: Have you ever wished for a collection of useful sales and prospecting tips to help you sell more successfully? In this course, sales professional and prospecting coach Miles Croft provides easy-to-understand advice, with actionable and achievable techniques for selling more efficiently, delighting the customer, making the most of your time, avoiding common pitfalls, and much more. With over 50 tips, each one having its own learning objective, you can improve your sales and prospecting know-how by choosing a tip applicable to your specific situation or learning in the recommended order. This course was created by Miles Croft. We are pleased to host this training in our library. Umfang: 02:37:52
Inhalt: Im Sturm wartet die Leidenschaft? Sie ist eine der gefährlichsten Frauen der Welt, und sie hat einen Auftrag: Faith Black, Geheimagentin mit telepathischen Fähigkeiten, soll eine mysteriöse Wettermaschine ausfindig machen. Doch sie ist nicht die Einzige, die es auf die Geheimwaffe abgesehen hat: Wyatt Kennedy, Agent bei ACRO, der Agentur für parameteorologische Phänomene, soll die Maschine finden und zerstören. Es ist nur eine Frage der Zeit, bis sich Wyatt und Faith in die Quere kommen. Und während sich am Horizont der nächste Sturm zusammenbraut, stellen Wyatt und Faith fest, dass sie der gegenseitigen Anziehungskraft nicht widerstehen können ... Schlagworte:FRX Erotische Liebesromane, FYT Belletristik in Übersetzung Umfang: 323 S. ISBN: 978-3-641-06533-1
Inhalt: Sexy, übersinnlich, stürmisch Er entfesselt Blitze durch pure Willenskraft, entkommt dem Auge des Sturms unverletzt, bringt Frauen allein durch seine unwiderstehliche Ausstrahlung zum Beben. Er ist gut aussehend, gefährlich ? und das Objekt von Haley Holmes? neuestem Spezialauftrag. Haley wurde losgeschickt, um in den Bayous von Louisiana dem Geheimnis von Remy Begnaud auf die Spur zu kommen, bevor dies andere, dunkle Mächte tun können. Doch selbst Haley, ausgebildet als Spezialistin parameteorologischer Wetterphänomene, ist Remys übersinnlicher Gabe, der Herrschaft über die Elemente, willenlos ausgeliefert ... Schlagworte:FRX Erotische Liebesromane, FYT Belletristik in Übersetzung Umfang: 289 S. ISBN: 978-3-641-05255-3
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